Terms & ConditionsAbout Us
QPJewellers.com
A division of XS Commerce Ltd.
UK Registered Company # 6708640
GB VAT No: 970 6555 95
Registered Address:
Rotterdam House
116 Quayside
Newcastle Upon Tyne
NE1 3DY
United Kingdom
Tel: 0845 643 6191 |
Making A Purchase
To make a purchase, simply browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. |
Shipping And Handling
All goods are dispatched insured by FedEx Express or DHL Express (2 to 3 business days). Both FedEx and DHL's express services have an identical timeframe. Delivery is charged at £6.95 to anywhere in the world, regardless of the quantity of items. While some items are dispatched from Newcastle Upon Tyne, other items are delivered directly from our warehouse in the US (Los Angeles, California). By making a purchase you agree that you are aware that there is a possibility of a customs charge, depending on the country the order is to be dispatched to. Customs charges are not always issued and may vary, but are usually only a very small fraction of the value of the goods. |
Delivery Schedule
We aim to dispatch all orders dispatched within 24 hours of payment, although some jewellery may take up to an extra 2 days. All orders are dispatched by FedEx Express or DHL Express delivery. Both services have a usual timeframe of 2-3 business days. All delivery is insured and trackable. |
Back Orders
Where goods are temporarily out of stock (i.e. "back orders"), we will endeavour to contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. While we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. |
Tax Charges
All prices for items displayed on the website are final. No extra taxes need to be paid unless explicitly indicated. Some orders may be subject to local sales tax or import duty. These are not included in our prices and customers remain liable for payment of these taxes or duties on or following delivery. Orders shipped outside the EU but paid for with a card registered to an address within the EU are subject to VAT. |
Credit Card Security
Secure payment is processed using SSL encryption to conform to all legal requirements. We accept all cards bearing the VISA and MasterCard logos. We do not accept payment by cheque or postal order, and we do not accept payment in instalments. All prices are primarily displayed in GBP (£) and EUR (€). Credit / debit card transactions for orders In EUR (Euros) will be converted by the card company at their current exchange rates. |
Guarantee
We want you to be satisfied every time you shop with us. If you are unsatisfied with your purchase, you may return the goods to us within 7 days from receipt. You will receive a full refund minus delivery and a restocking fee of up to 15%. We charge this restocking fee to cover import costs on some sales. In some cases the fee will be waived. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. This does not affect your statutory rights as a consumer.
Where you wish to return goods and do not have returns information, you can contact customer services for the returns address. It is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery as proof of delivery.
If an item is to be returned under our guarantee, we will refund to the full transaction amount debited from the credit or debit card minus delivery and a restocking fee of up to 15%. We are not responsible for the refund of any additional fees (for example customs charges). You will be responsible for the cost of postage and packaging to send the item back to us in Newcastle Upon Tyne. This does not apply if an item is returned damaged, faulty, or not as described on the site either in the picture or description. In this case we will issue you with additional credit to cover cost of postage both ways. In the event of a damaged, faulty or not-as-described item to be returned that incurs additional charges, we will assist you on claiming full reimbursement from the courier or local tax office. There are not restocking fees on returned items that fall under this category. |
Reaching Us
Customer services: customerservices@qpjewellers.com
Sales: sales@qpjewellers.com
Security concerns: security@qpjewellers.com
Tel: 0845 643 6191 |
Privacy Policy
This privacy statement applies solely to information collected through this website.
a) Information Collection and Use
We are committed to protecting your privacy. Any information we collect about you is solely to process orders and to provide a more personalised shopping experience. We will share the data we collect with our merchants solely for the purpose of fulfilling your order. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent this information to others other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:
Your name and address
Your contact telephone numbers (to enable us to contact you in the event of a query)
Your e-mail address
For credit/debit card purchases your card details
If you have registered you may check, amend or remove your personal details. By registering or ordering through our website you consent to the collection and processing of your personal details by us.
b) Cookies
A Cookie is a piece of data containing information about the user which may be stored on the user's hard drive. We may use persistent Cookies which are stored on your computer to remember who you are and to enable your shopping basket contents to be stored until your next visit. You do not have to have persistent Cookies enabled within your browser to use the site. We may use temporary 'per session' Cookies for tracking your searches, shopping basket items and checkout details. If you have your per session cookies turned off or have set the highest level of security in your browser settings you may be unable to purchase items from our site.
c) Log Files
We may use IP addresses to analyse trends, administer the website, track user's movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.
d) Sharing
We may share aggregated demographic information with our partners and advertisers. This is NOT linked to any personal information that can identify any individual person.
e) Links to/from 3rd party websites
We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.
f) Surveys & Contests
From time-to-time our website requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes and may be used to send you marketing or promotional materials where indicated. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this website. |
Returns Policy
We want you to be satisfied every time you shop with us. If you are unsatisfied with your purchase, you may return the goods to us within 7 days from receipt. You will receive a full refund minus delivery and a restocking fee of up to 15%. We charge this restocking fee to cover import costs on some sales. In some cases the fee will be waived. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. This does not affect your statutory rights as a consumer.
Where you wish to return goods and do not have returns information, you can contact customer services for the returns address. It is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery as proof of delivery.
If an item is to be returned under our guarantee, we will refund to the full transaction amount debited from the credit or debit card minus delivery and a restocking fee of up to 15%. We are not responsible for the refund of any additional fees (for example customs charges). You will be responsible for the cost of postage and packaging to send the item back to us in Newcastle Upon Tyne. This does not apply if an item is returned damaged, faulty, or not as described on the site either in the picture or description. In this case we will issue you with additional credit to cover cost of postage both ways. In the event of a damaged, faulty or not-as-described item to be returned that incurs additional charges, we will assist you on claiming full reimbursement from the courier or local tax office. There are not restocking fees on returned items that fall under this category.
Hygiene Policy: Please note that for hygiene purposes earrings are non-returnable. We understand that earrings may be unworn, but we must reflect the hygiene policy of our supplier, as otherwise we could not return the earrings to them, nor resell them. We would love to extend our returns policy to include earrings but at the present moment this is not possible.
Ring Resizing Policy: If you purchase a ring from us and find that the size is not suitable, we can resize your ring to any other size for a one-off charge of £30. Please contact us for any further information regarding this. Resizing is possible for all gold, white gold and silver rings. |
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