How do I return an unwanted item?

If you are unhappy with the item you have purchased then you can return it to us for a full refund, replacement or exchange, as long as you notify us of this within 30 days of receiving the item. We will only accept returned items if they are in unworn condition and complete with tags. If you would like to return an item outside of our 30 day policy then only an exchange is possible.

It is your responsibility to ensure the returned item or items arrive safely with us. We therefore recommend that any items returned to us are sent with insurance and tracking. QP Jewellers do not accept responsibility for lost packages during transit to our return department.

Before returning an item to us please complete a printable returns form and send it back to us with your unwanted order. See The QP Jewellers Money Back Guarantee & Returns Policy for further information.

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