What happens if I order an incorrect size?
Mistakes happen, and buying jewellery that fits is not always straightforward. If you order an incorrect size we would be happy to exchange the item for you. In most cases, however, this will incur a £20 resizing fee (this is only to cover our own costs.) It is possible to resize every ring, but for other items please contact us as it may not be possible to resize the item through our workshops. For information on returning items to us please see How do I return an unwanted item?
As soon as we receive your returned item we will begin to process the exchange and keep you informed each step of the way.
Please make sure you read all the product information to determine you have the correct size before trying the jewellery on. If an item has been worn or shows signs that the item has been used then it may not be possible to return it to us.