Where is my order?
Our Customer Services team is available from 9am to 5pm (GMT) from Monday to Friday, so please feel free to get in touch for an order update. Alternatively, you may find the answers to some of your questions below.
We always keep you updated with regard to the status of your order by e-mail. Sometimes spam filters and various e-mail settings can stop our e-mails from reaching you, so to make sure you are kept up to date please check your "Junk Mail" folder, or if you are using an online or work-based e-mail system, you may want to check your spam filters as these may be filtering out such status e-mails falsely.
At QP Jewellers we make every piece of jewellery to order. This process involves setting, polishing, sizing and many other processes before we package the item and ship it to you. Due to these processes, from time to time it may not be administratively possible to keep you updated prior to dispatch, so we thank you for your patience.
If your order is overdue
Although we do our best to ship every order out on time, occasionally we do run very slightly over our estimates. If your estimated delivery date has elapsed and we have not got in touch with you in the meantime, please call us on (+44) 0845 643 6191. It may be the case that your order has had attempted delivery but you have not had notification that the item is being held at the local depot.