Why do I get a payment error at checkout?
Occasionally we may decline your card: this can happen for a number of reasons. The most common reason is due to the card issuing bank putting a temporary hold on your card for security reasons. Banks often do this when their system detects a high priced online transaction on an account that may have only had light use in the recent past. If this happens, please call your bank or credit card company to inform them that the purchase is genuine (if they haven't called you first), and try again. Your card will not be charged more than once.
If you have any other error messages or require any assistance during the ordering process, please don't hesitate to give us a call during working hours (GMT) on 0845 643 6191.