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What are your response times?

E-mails to our Customer Services team and queries through our contact form are normally responded to within three working hours, between Monday and Friday from 9am to 5pm (GMT).

Our Live Chat system will show an "Online" status with a speech bubble in the bottom right corner of your browser window from 9am to 5pm GMT. Please drop us a message and one of our representatives will respond immediately.

Our Customer Services telephone line is available between Monday and Friday from 9am to 5pm (GMT). Please feel free to give us a call on (+44) 0845 643 6191. If there are no Customer Services representatives available, please leave us a message and we'll get back to you very shortly.

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