What does your guarantee cover?

We want you to be satisfied each time you make a purchase from our site. If for whatever reason you are unhappy with all or part of your purchase, we give you seven working days from receipt of the goods (not including weekends or public holidays) to notify us that you will be returning the item(s). You then have a further seven working days to ensure the return is on its way back to us. If no prior arrangement is agreed upon by QP Jewellers, goods will be returned to the sender.

When returning jewellery under our Money Back Guarantee please ensure the item is unused and complete with all tags attached. Returned jewellery must be unworn and not modified or altered. Removing the attached tag or wearing the jewellery is your acceptance of the jewellery. Items that have been engraved, inscribed or otherwise altered cannot be returned under our policy.

Please see the QP Jewellers Money Back Guarantee & Returns Policy for more information regarding this.

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