Terms Of Use

QP Jewellers provides this website as a beneficial resource for gemstone jewelry shopping. These terms of use should be read carefully prior to making a purchase.

Product Descriptions & Images

We have taken great care to ensure all of our images depict the item for sale as accurately as possible. However, as all of our gemstones are natural (with exception to Cubic Zirconia items), slight differences in colour may occur from time to time. We do not treat our gemstones or alter the colour lustre in any way. Please also note that the images you see will depend on your monitor, mobile device or television's capabilities and display settings. As a result, we are unable to guarantee that items purchased are an absolute exact representation of the actual merchandise.

Our website gives you the opportunity to view most items in larger or smaller sizes by clicking on the appropriate images. Every model of computer monitor, mobile device and television is different, with a variety of resolutions and screen settings. As a result the sizes of our jewelry images may appear to alter. However, we do make every attempt to make our online catalog as accurate as possible, and our entire catalog is routinely checked and updated.

Product Availability & Pricing

All items at QP Jewellers are made to order. For this reason, unlike many online jeweler, as a customer, you will never experience back order issues when ordering from our store. Fulfillment is guaranteed on every order. For bulk and wholesale purchases, please contact us.

Typographical and system errors very rarely happen due to the accuracy of quality control and exceptional reliability of our server base. However, typographical errors may occur in pricing, product specification and data. Although we make every effort to avoid these situations, sometimes they do occur. QP Jewellers reserves the right to correct any inaccuracies and cancel any subsequent orders as a result of erroneous prices.

Sales, Offers, Coupons & Price Reductions

Discounts can sometimes be offered for multiple purchases by way of a coupon code or as part of a telephone order, or for bulk and wholesale purchases. However, prices set for single items are final and at this point we are not open to negotiation for single items.

Delivery Time Scales

Our aim is for all orders to be dispatched within 3 days of payment clearing. All orders are dispatched by FedEx Express with a usual timeframe of two working days for USA orders. When an order is dispatched an automatic e-mail will be sent with details of your tracking number, which can be used to track the whereabouts of the order prior to delivery. If you require an order to be delivered urgently please contact us and we may be able to assist you.

Insurance & Security Policy

All shipments are fully insured and traceable. For added security orders must be signed for on delivery, which will require someone to be present at the delivery address. In the unlikely event of an invalid or inaccessible address, or lost package, we will contact you immediately and arrange a redelivery.

All of your details are sent securely through our server using 256-bit Comodo SSL security. This guarantees the highest possible encryption levels for online transactions. Each certificate is signed with NIST recommended 2048 bit signatures and provides up to 256 bit encryption of customer data. We do not store credit card details or share any personal information whatsoever, and are regularly tested to ensure full PCI-DSS compliance. We use Sage Pay to process our payments.

International Orders

Worldwide delivery is available, however we do reserve the right to refuse any order destined to what QP Jewellers would classify as a high risk country or address. In the interests of cardholder and merchant security we may also ask for proof of card ownership, utility bills and/or bank statements. All information received will be dealt with confidentially.

Alternative Delivery Addresses

Orders can be dispatched to a shipping address separate from the address registered to the credit/debit card used to make the purchase. However, in the interests of security we do recommend that your alternate shipping address is registered on file with your credit card company. This helps keep the ordering process simple and reduces the possibility of unauthorized transactions.

Ethical Policy

All of our diamonds and gemstones are sourced ethically and legitimately. QP Jewellers do not - and will never - buy, sell, nor distribute conflict diamonds (also known as blood diamonds). "Conflict diamonds" is a term to describe diamonds that are sourced from areas controlled by insurgencies and forces that use the subsequent profits to operate illegal activities. We take pride in our strict ethical policy as part of an on-going effort to help eliminate conflict diamonds from the supply chain.

Our Address:

QP Jewellers

728 S. Hill Street

Suite 1400

Los Angeles

CA 90014

United States

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