Contact Us

What is your question about?

• + Where is my order?

  All our items are crafted on a made to order basis. The process, from crafting to Hallmarking and then delivery, is normally completed within 5 working days. If there are any delays we will attempt to contact you. For any queries on the progress of your order please contact Customer Services below and we'll respond promptly.

  • *Order Number
    *Name
    *Email
    *Enquiry
  • *Message or Enquiry

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• + I'm having a problem buying an item on the website

  Please provide the item code (SKU) and your details, along with a brief description of the issue. We will be in touch shortly to help complete the transaction.

  • *Item Code (SKU)
    *Name
    *Email
    *Enquiry
  • *Message or Enquiry

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• + Are all your stones natural?

  All of our diamonds and gemstones are natural, with the exception of Cubic Zirconia which is a fully synthetic stone. Be aware of a large number of online and high street jewellers who sell jewellery remanufactured using composite gemstones. More information is available in our FAQs.

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    *Email
    *Enquiry
  • *Message or Enquiry

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• + Returns Policy

  For full details, please see our Money Back Guarantee & Returns Policy If you have any further queries about returns, please use the contact form below.

  • *Name
    *Email
    *Enquiry
  • *Message or Enquiry

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• + General Enquiry

  For all other queries, please use the form below and we'll get back to you as soon as we can.

  • *Name
    *Email
    *Enquiry
  • *Message or Enquiry

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