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Contact Us

What is your question about?

  • + Where is my order?

    All our items are crafted on a made to order basis. The process, from crafting to Hallmarking and then delivery, is normally completed within 5 working days. If there are any delays we will attempt to contact you. For any queries on the progress of your order please contact Customer Services below and we'll respond promptly.

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  • + I'm having a problem buying an item on the website

    Please provide the item code (SKU) and your details, along with a brief description of the issue. We will be in touch shortly to help complete the transaction.

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  • + Are all your stones natural?

    All of our diamonds and gemstones are natural, with the exception of Cubic Zirconia which is a fully synthetic stone. Be aware of a large number of online and high street jewellers who sell jewellery remanufactured using composite gemstones. More information is available in our FAQs.

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  • + Returns Policy

    For full details, please see our Money Back Guarantee & Returns Policy If you have any further queries about returns, please use the contact form below.

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  • + General Enquiry

    For all other queries, please use the form below and we'll get back to you as soon as we can.

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Alternatively, contact us by email or telephone:

Call us from the UK: 0845 643 6191

Call us from outside the UK: +44 845 643 6191

Our Address:

QP Jewellers

Endurance House

Queensway South

Newcastle upon Tyne

NE11 0EF

United Kingdom

Or have you tried our Frequently Asked Questions?