Ebony Auroral Signature Pendant Necklace

We understand how important it is for your order to be delivered to you safely. This is why we provide complimentary, insured delivery. We will keep you informed with every step of the process by email. Once your order has been dispatched, you will be provided with detailed tracking information from your courier allowing you to track your order right to your door.

If you’d like to return your item(s) to us, you can do so for a full refund within our hassle-free 30 day money back guarantee, which automatically starts on the day of delivery.

With our 30 day money back guarantee, you have plenty of time to decide whether the item(s) is right for you. If you do decide to return the item, please ensure it is unused, unaltered and all jewellery tags are attached.

To arrange a return, simply contact our Customer Service team by telephone, email, live chat or our contact form. When returning an item, we always recommend you use tracked and insured delivery to be on the safe side.

We are confident in the quality of our products, which is why QP jewellery is backed by a 12 month guarantee. In the unlikely event you find your jewellery has a fault or defect, you can have your item replaced free of charge as you are protected by your 12 month guarantee. If the item is no longer available, it can be replaced for a like-for-like product of the same price or you can pay the difference for a higher priced alternative. Unfortunately the 12 month guarantee does not cover wear and tear, accidental damage or jewellery that has been altered or repaired by an independent jeweller.

Choose from a variety of payment options. You can pay by credit or debit card, or with alternative payment methods including Apple Pay and Google Pay. You can also pay with Klarna, with buy now pay later and pay over time options. Just choose your preferred payment method at checkout.

Lab grown gemstones are chemically, physically and visually identical to natural gemstones. They are formed under lab conditions, mimicking the formation process of natural gemstones. Lab grown gemstones typically have fewer flaws, cost less and have a smaller carbon footprint. The most expensive and elusive gems such as sapphires, rubies and emeralds are popular lab grown stones.

Got a question about a specific piece, need help with placing an order? Get in touch with our Customer Service team below.

Give us a call to speak to us about our jewellery or an order you've placed.

0800 488 0888
Opening Hours: 9am-5pm (GMT), Monday-Friday. Excludes bank holidays.

Prefer not to call? You can speak to one of our Customer Service Advisors via our live chat feature on our website.

You can also send us an email and we'll aim to get back to you promptly.
sales@qpjewellers.com